PURPOSE
Bankinplay is a technology-driven Fintech company that develops, implements and maintains B2B SaaS solutions focused on banking communication and the automation of accounting and treasury processes, integrating banking information and data from its clients’ ERP systems.
Bankinplay’s Management and Management Committee are committed to customer satisfaction, providing solutions that enable financial processes to be automated efficiently, reliably and securely, significantly reducing system implementation and operational times.
Our key differentiating feature is the ability to intelligently and comprehensively encode banking information, enabling the definition of highly automated processes with a level of granularity and efficiency superior to the market standard. This approach facilitates rapid, precise implementations tailored to each client’s operational reality.
The purpose of this policy is to establish the principles guiding the design, implementation and continuous improvement of the Quality Management System (QMS), ensuring agile adaptation to changes in the financial and technological environment
SCOPE
This policy applies to all processes, activities and services provided by Bankinplay within the scope defined by the QMS.
EXPERIENCE AND GLOBAL CONNECTIVITY
Although Bankinplay is a newly established company, the system is the result of solutions developed since 2001, ensuring extensive technical, functional and consultancy expertise. We have in-depth knowledge of:
- Banking communications: EDITRAN, SWIFT.
- National and international formats: Multicash, CODA, CBI, Datanet, EBICS, amongst others.
This enables us to offer global banking connectivity, regardless of the country, bank or format used
QUALITY PRINCIPLES
Given the company’s current growth phase and the high rate of expansion anticipated, the management considers a robust Quality Management System to be essential. Bankinplay is built on the following pillars:
- Compliance and Security:
To comply with legal, contractual and regulatory requirements, including the National Security Scheme (ENS), the LOPDGDD, the GDPR and financial sector regulations. - Continuous Improvement:
To improve the effectiveness of the QMS in accordance with ISO 9001:2015, optimising processes through a data- and evidence-based approach. - Information Protection:
Build trust through compliance with recognised standards such as ISO 9001, ISO 27001 and the ENS. - Operational Excellence:
Guarantee adequate and measurable service levels (SLAs), ensuring the availability and continuity of the services provided. - Talent Management:
Motivate, train and assess staff’s technical competence, involving them in the development and improvement of the system. - Infrastructure:
Ensure that facilities and technical equipment are fully aligned with the company’s objectives.
MANAGEMENT COMMITMENTS
Bankinplay openly states its intention to offer competitive services to all its customers; for this reason, it has implemented a quality management system within the organisation, the main objective of which is to achieve the level of customer satisfaction expected, through established processes based on a cycle of continuous improvement.
Bankinplay’s quality management system is designed to ensure that the products and services provided by the organisation are delivered correctly and efficiently, using the appropriate means to achieve the best possible results.
To meet the proposed objectives, the quality management system established by Bankinplay, based on the UNE-EN-ISO 9001:2015 standard, is underpinned by the following basic pillars established by Management:
- To ensure the satisfaction of our customers, including stakeholders in the company’s results, in all matters relating to the conduct of our activities and their impact on society.
- To establish objectives and targets focused on assessing performance in terms of quality, as well as on the continuous improvement of our activities, as governed by the Management System underpinning this policy.
- Compliance with the requirements of the legislation and regulations applicable to our activity, the commitments made to customers, and all internal rules or guidelines to which Bankinplay is subject.
- To motivate and train all staff working within the organisation, both to ensure the proper performance of their duties and to act in accordance with the requirements set out in the relevant standard.
- Maintaining fluid communication both internally, between the different levels of the company, and with customers.
- Assessing and ensuring the technical competence of staff, as well as ensuring their adequate motivation to participate in the continuous improvement of our processes.
- Ensuring the proper condition of the facilities and the appropriate equipment, so that they are in line with the company’s activities, objectives and goals.
- Ensuring the continuous analysis of all relevant processes, establishing the appropriate improvements in each case, based on the results obtained and the objectives set.
- These principles are adopted by the Management, which provides the necessary means and equips its employees with sufficient resources to comply with them, setting them out and making them publicly available through this Quality Policy.
In this regard, Bankinplay’s management team comprises a group of qualified professionals and provides the necessary resources to achieve its management objectives.
This quality policy will serve as the basis for the organisation’s approval of improvement objectives.
COMUNICCOMMUNICATION AND REVIEWACIÓN Y REVISIÓN
This Quality Policy provides the framework for setting Bankinplay’s quality objectives. The Management is committed to:
- Communicate the policy internally to all staff and make it available to relevant external stakeholders.
- Review this document regularly (at least annually) to ensure it remains aligned with the company’s context, strategy and objectives
